Privacy

General:
This policy was last updated on
20th September 2021

Tarlok Foods Ltd trading as PhytoBalance (“us”, “we”, or “our”) operates https://www.phytobalance.co.uk (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

References to “Personal Information” in this Privacy Policy, also includes your “Device Information” and “Order Information”.

Information Collection and Use:
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include but is not limited to your name and email address (“Personal Information”).

For each customer of our Site, so that we can fulfil orders, we collect first and last name, billing address, shipping (delivery) address and email address (“Order Information”). We also retain the details of the products you have put into your basket, or have purchased from us. We will also use buying information in an aggregate kind of way to improve our customers' experience on our Site. For example we will track how many of each product is being bought so that we can ensure that we maintain sufficient stock levels.

If, as a customer, you make an online purchase from our website, we also share some of your Personal Information with our third party shipping partner (RoyalMail), which is necessary in order for your purchase to be delivered to you. This information includes your name and shipping (delivery) address.

If you choose to subscribe to our email marketing updates, we will collect your email address. We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we feel may be of benefit to you. You can update your settings or unsubscribe from these updates at any time by using the unsubscribe links contained within our emails.


Log Data:
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. This automatically-collected information is called “Device Information”.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.

To access Google’s Privacy Policy, please click here: Privacy Policy – Privacy & Terms – Google

For Google’s Terms of Service, please click here: Google Terms of Service – Privacy & Terms – Google

You can choose to opt-out of Google Analytics by clicking here: https://tools.google.com/dlpage/gaoptout

We use Shopify to power our online store. We share your Personal Information with Shopify. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

During checkout, you may select for your payment details to be saved to allow for quicker check-out in the future at other stores that are powered by Shopify. In order to set this up, you’ll be required to enter your contact telephone number so that in future, you can receive a code by text message enabling you to securely make a purchase with Shop Pay. Click for details about Shop Pay. Click here for details of Shopify’s Terms of Service.

Like many sites, we use “cookies” to collect information. (Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some sections of our Site. If you’d like to learn more about cookies in general and how to manage them,visit http://www.aboutcookies.org

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.

On our Site, we may display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they’re managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please bear in mind though, that if you disable Flash cookies for our Site, you’ll unable to access certain types of content on the Site, such as videos.

We also use Facebook Analytics to help us track traffic and conversions from paid advertising – you can read more about how Facebook uses your Personal Information here: https://www.facebook.com/full_data_use_policy.

Other Sharing of your Personal Information:
We may also share your Personal Information to comply with applicable laws and regulations; to respond to a legal obligation, witness summons, search warrant or other lawful request for information we have on file, or to otherwise protect our statutory rights. We do not sell or release your Personal Information to third parties for their marketing purposes.

Security:
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable electronic, physical and management means to protect your Personal Information, we cannot guarantee its absolute security.

Our site is protected by reCATCHA.

Communications:
We use a third party (MailChimp) for our email campaigns. You can read MailChimp's privacy policy by clicking here, and their Terms of Use by clicking here.
We use a Chatbot powered by Shopify Inbox to enable visitors to our Site to contact us via an online chat facility. Shopify Inbox uses name and email of your Personal Information to enable us to communicate with you in this way.

Your Rights:
Under the Data Protection Act 1988, if you are a UK resident, you have the right to access personal information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via our Contact Form.


Changes to this Privacy Policy:
This Privacy Policy is effective as of 20th September 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us:
If you have any questions about this Privacy Policy, please reach out to us through our online Contact Form.

Alternatively, you may prefer to email us at: info@phytobalance.co.uk